At NRG Global Recoveries Pty Ltd known as “NRG Global Recoveries,” we are deeply committed to safeguarding your personal information. Our adherence to the Privacy Act 1988 (“Act”), the Australian Privacy Principles (“APP”), the Privacy (Credit Reporting) Code 2014 (“CR Code”), and other relevant legislation, underscores this commitment.
We collect personal information as per legal requirements and guidelines set forth in the Act. Our Privacy Policy provides detailed insights into the methods and circumstances under which we gather information.
Our primary goal is to protect and maintain the accuracy, privacy, and security of your personal information. This Privacy Policy serves as a guide on how we manage, use, disclose, and allow access to your personal information.
Individuals in the EU/UK are also covered under the General Data Protection Regulation (GDPR), which grants additional privacy rights. For more information on these rights and our compliance, please visit the following link.
Understanding Personal Information Personal information encompasses any data or opinion about an identifiable individual, whether it’s factual or not, and irrespective of its format. This includes, but is not limited to:
- Names, contact details, dates of birth, account information, gender, marital status, household details, occupation, employment, financial status, legal proceedings involvement, and complaint details.
- Credit-related information such as credit history, liabilities, repayment records, and default information.
Collection of Personal Information NRG Global Recoveries acquires personal information through various channels, including:
- Direct interactions with you or through your associates.
- Authorized representatives, other credit providers, credit reporting bodies, and publicly available sources.
Safeguarding Your Information To ensure the security of your personal information, we employ several protective measures, including:
- Advanced database security, encryption, staff confidentiality training, and adherence to ISO27001 Information Security Management standards.
Purpose of Collecting Personal Information The collection of personal information is vital for our operations and services, enabling us to:
- Identify and communicate with you, address inquiries, offer services, arrange payment plans, and comply with legal obligations.
In specific scenarios, we may gather sensitive information, such as health data, but only with your consent and under legal authorization.
Disclosure Practices NRG Global Recoveries discloses personal information in compliance with legal requirements to various entities, including:
- NRG Global Recoveries group entities, authorized agents, legal advisors, courts, service providers, entities with an interest in your loan account, and others with your consent.
Credit Reporting Bodies
Where applicable, we may share credit-related information with credit reporting bodies like illion Australia Pty Ltd, Equifax, and Experian Australia Credit Services Pty Ltd.
International Data Transfers Should you move abroad, we may share your information with our agents or NRG Global Recoveries branches in countries like the Philippines.
Accessing and Correcting Your Information
You have the right to access and request corrections to your personal information by contacting compliance@nrgglobalrec.com We respond to such requests within 30 days and explain any refusals.
Website Practices Our websites utilize cookies and tools like Google Analytics for enhanced functionality and advertising. You can manage cookie settings and opt out of Google Analytics.
Contact and Complaints For further details on our data management practices or to lodge a complaint, contact:
Compliance Department
NRG Global Recoveries Pty Ltd
903/50 Clarance Street
Sydney NSW 2000
Email: Compliance@nrgglobalrec.com
Complaints that remain unresolved may be referred to the Australian Financial Complaints Authority (AFCA). Visit www.afca.org.au or call 1800 931 678 for assistance.
Policy Updates We reserve the right to periodically update this Privacy Policy, with any changes published on our website.