Account Manager (Business Travel) Full time, 37.5 hours per week Location: Office/Home/Hybrid depending on your preference Salary: Up to £38,000 per annum - DOE We are looking for an experienced Account Manager to join our Business Travel team with the primary responsibility of establishing and cultivating strong relationships with the influencers and decision makers of their assigned clients. This is an exciting time to join a growing, dynamic family-owned travel management company. Work location is flexible, with offices based in London and Hessle, East Yorkshire and home/ hybrid working options are available. Nationwide travel to attend training events, team meetings and meet with your clients is expected, with a supportive and generous travel and expenses policy in place. Normal working hours are 37.35 per week, Monday to Friday to be worked between the hours of 8.30am-5.30pm, some flexibility in hours will be required on occasions particularly when travelling to client locations. The ‘Good’ things you can get: 25 days annual leave (increases through length of service) plus bank holidays Birthday day off work Free onsite parking (if located at or visiting the Hessle Office) Contributory Pension Scheme – up to 8% Life Assurance Health cash plan Gym membership and retail discounts YuLife Wellbeing app EAP and Virtual GP Enhanced family friendly policies Free Will writing service Employee Referral Scheme Employee Service Scheme recognising service levels with gifts, experiences, and holidays Employee Volunteering and matched charitable donations Social events Personal & professional development budget Discounted Travel Educational trips Who are we? Good Travel Management are specialists in providing travel solutions to SME businesses across the UK, ensuring a seamless door-to-door experience for our customers. We are one of the of the first TMC’s in the world to achieve operation carbon neutrality (certified by RSM). We place Environmental and Social Governance at the heart of how we operate. Good Travel Management is part of sixth-generation, family business, the John Good Group. Winners of the Yorkshire & Humberside Family Awards 2022 for Family Business of the Year and Best Social Impact. Founded on family values, we put our people, planet, and communities at the heart of everything we do. The role As an Account Manager you will be responsible for establishing and cultivating strong relationships with the influencers and decision makers of your assigned clients. Key responsibilities: Building strong relationships at all levels within the client organisation and become their trusted partner for travel related matters. Developing account plans through strong understanding of client’s business strategy, goals, priorities, and key issues. Analysing broad economic trends on how it affects the client’s travel spend and identify the future needs of the client. Improving profitability where possible through pricing adjustment, technology introduction or any other upselling opportunities. Creating reporting packages and ensure delivery to client stakeholders. Participating in implementations and new sales bids. Leading client retenders within your portfolio. Driving customer service excellence working closely with the Operations teams. About you: A real people person with the ability to build rapport and strong working relationships. A drive and passion to achieve success from a People, Planet and Performance perspective. Commercially astute with excellent communication skills. Highly organised with the ability to multitask. Experience within the business travel industry, although the right outlook and ‘can do’ attitude are more important to us than years of experience. Our people are fundamental to our success with drive and passion to deliver quality services to our customers. So, if you are currently looking for a new opportunity, want to join a team who are fast paced, work together, have plenty of fun doing so and are customer obsessed, then please don’t hesitate in applying. Closing date: 9am, Monday, 27 November 2023 We may depending on applicant numbers close or extend the closing dates for positions; we would therefore recommend an early application. Diversity We respect and value difference and seek to create an inclusive workplace which promotes and values the diversity of our employees. We believe in promoting an environment where everyone, from any background has access to the opportunities to grow and succeed. Recruitment Agencies Whilst we make every effort to directly source candidates for our live roles, we do have a very small, preferred supplier list on the occasion we may require additional support. We therefore do not accept speculative CVs and/or cold calls to our People Team or Hiring Managers. GDPR John Good Group care about your privacy and we are committed to processing your personal information in accordance with the GDPR Data Privacy Laws. By submitting your CV you are agreeing to your personal data being retained in a secure location for up to 6 months to enable us to match and notify you of suitable opportunities. After this period your information will be confidentially destroyed.