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Navigating Forward Together

Empowering Countless Customers Towards Financial Well-being

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Heard from us?

If you’ve received communication from us, it’s because your account has been entrusted to NRG Global Recoveries by a financial institution, telecommunications, or utility provider.

We understand that life’s unexpected twists can lead to financial challenges, and we’re here to support you in navigating through them. At NRG, we believe in a compassionate approach to debt recovery, and we’re dedicated to collaborating with you to find a manageable and respectful solution to settle your outstanding balance.

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Login to see your account overview, available offers or propose a payment arrangement.
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Live Chat with one of our account managers here. *Identification Required*

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Call Us

Call us on 1300552213 between 8am – 7pm Monday – Friday and Saturday between 9am – 1pm.

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Navigate Your Finances With Ease

Empowering You with Tools and Support for Every Step of Your Financial Journey

Explore NRG’s Customer Resource Center, a versatile platform offering more than just account management. Access essential tools like budgeting courses, financial calculators, and supportive helplines, all designed to aid in your financial recovery. Manage your account, view offers, and make payments at your convenience, fostering a more informed and stress-free approach to regaining financial stability

  • See your available offers
  • Make a payment – it’s easy and secure!
  • Set up a payment plan
  • View upcoming payments
  • Budgeting Tools
  • Meditation and Mindfulness Resources
  • Check Our Your Account Balance
  • Update contact information
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Experiencing Financial hardship?

Financial difficulty is not uncommon. We understand that many people face financial challenges for reasons beyond their control. With decades’ worth of experience, we take an understanding and flexible approach.
The first step is to raise your difficulties with us. We’ll then do a financial assessment by looking at your income, expenses, other credit accounts, living costs and dependents to work out a way to best help you. Contact Us

Support for Financial Counselors

Our Customer Service Team is dedicated to collaborating with financial counselors to address your clients’ enduring financial challenges. Together, we strive to find solutions that are beneficial for all parties involved

Contact FC Support

We Value Your Thoughts

Your journey and experience with us are of utmost importance. We warmly invite you to share your thoughts and feedback about your interactions with our team. Your insights are invaluable in helping us enhance our services and ensure we meet your needs with empathy and understanding. If there are aspects of our service that didn’t meet your expectations, we encourage you to let us know. Your voice matters to us, and we are committed to addressing your concerns with the utmost attention and care.

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  • © NRG Global Recoveries Pty Ltd 2023.
  • © NRG Global Recoveries 2023.
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